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Frequently Asked Questions
Here are the most frequently asked questions about registering and logging on to the chat rooms here at StepChat.com. If you don't find the answer to your question here, please use the Contact Us form to contact technical support.
I Forgot My PasswordIf you have forgotten your password, click on the "Forgotten Password" link on the login page. Answer the security question that you set up when you first registered your username and you will retrieve your password. If you don't see the "Forgotten Password" link on the login page, click Refresh/Reload.How Can I Change My Password?While logged on to the chat room, click on the menu icon at the top left. Then click on the Profile icon below the list of chat rooms. There you can change your password.Can I Log On With a Mobile Device?Yes, you can log on with any mobile device such as a iPhone, Smartphone, or tablet. If you are logging on with a mobile device it is best to log on from this page Click the menu button on the mobile version of our chat rooms and you can choose to expand the room to full screen.Can I Get Confirmation of My Meeting Attendance?Yes, after you attend a meeting at StepChat.com you can fill out the form on this page to receive an email confirmation of your meeting attendance. Please check with your probation officer or caseworker to make sure that online meetings can be used to meet your court-ordered requirements. Some jurisdictions do recognize online meetings, but others do not.
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